Industries · Logistics
Stop finding out from the call. Run the lane.
Plutonic builds logistics software and AI for Indian fleets and 3PLs — dispatch, tracking, exceptions, and customer updates tied to the TMS and warehouse you already run.
- Your customer called about the delay before the exception queue did
- Three trackers, WhatsApp, and the carrier portal never match the truck
- Failed deliveries live in a group chat with no owner
- Dispatchers pad the plan because they don't trust the screen
Overview
What a fleet actually needs from software
Challenges
If this is your week, keep reading
Dispatch is still a whiteboard
Volume, SLAs, and vehicle constraints stack up. The assignment doesn't.
- The planner pads the trip because the screen is wrong
- One hub sits idle while another is drowning
- The plan is Excel. The road is not
The tracker lied. The customer didn't.
ETAs go stale and nobody owns the explanation.
- WhatsApp update is newer than the portal
- POD photo lives on a driver's phone
- 'Where is my shipment' is your highest call volume
Exceptions have no owner
Failed deliveries and delays sit in chats instead of a queue.
- Damage, shortage, and RTO in the same group
- The next action is whoever saw the message
- SLA breaks in the meeting, not on a phone
Warehouse and carrier disagree
Stock, loading, and partner status never match at the gate.
- The truck waits while stores argue the pick list
- 3PL status arrives a day late, in the wrong format
- Adjustments happen in Excel, then someone 'updates the WMS later'
Solutions
What we put on the lane and the dock
Solution 01
One status the desk will defend
The mess
Trackers, WhatsApp, and carrier portals disagree.
What we put in
Shipment, exception, and partner update in one picture — tied to the TMS, not a side sheet.
- Hub, truck, and POD in the same record
- Exception with an owner, not a ping
- No 'we'll update the TMS later'
Solution 02
The delay becomes a job
The mess
Nobody owns the next action until the customer shouts.
What we put in
Delays, damages, and shortages route to a role with an SLA — on a phone, not a group.
- Queue the supervisor can see at 2am
- Playbook per exception type
- Customer update from the same status, not a second story
Solution 03
A plan the dispatcher will use
The mess
Planning lives in Excel while demand moved this morning.
What we put in
Assignments and capacity against live orders — with the dispatcher still in charge.
- Suggest the trip. Don't hijack it
- Driver app that works on bad signal
- Handoff at the hub that the next shift can open
Solution 04
Partners on the same playbook
The mess
3PLs and carriers get the update late, or in a screenshot.
What we put in
APIs and portals so status and documents leave your desk in a form they can use.
- Structured status, not a forwarded chat
- POD and invoice in the record
- Client portal that cuts the 'any update' call
Capabilities
What we actually build for fleets and 3PLs
01
Dispatch the planner will trust
Suggest the trip from capacity, SLA, and geography — dispatcher still says yes.
- Constraints on the assignment
- Human override on the call that matters
- No second planning universe
02
ETA the customer can use
Arrival that moves with the truck — and a reason when it slips.
- Live signal, not last night's plan
- Confidence said in plain words
- Update before they call
03
Exception queue, not a group chat
Delay, damage, RTO — each with an owner and a next step.
- Queue on a phone
- Playbook per type
- SLA the supervisor can see
04
Updates that cut the inbound call
SMS, WhatsApp, or app from the same status the desk sees.
- One story for ops and customer
- POD in the thread
- Less 'where is my order'
05
Warehouse that matches the gate
Pick, load, and stock the planner will defend on Monday.
- Dock and stores in one picture
- Adjustment with a name
- No parallel Excel store
06
Partner portals & APIs
Carriers and clients work from a feed, not a forwarded screenshot.
- Status they can parse
- Documents in the record
- Less WhatsApp as the TMS
07
Ops screens people open
SLA risk, capacity, and hot lanes — exceptions, not 40 charts.
- Hotspot lanes first
- Shortage and delay list
- Role-based, not one TV for everyone
08
Apps for the road and the dock
Driver and warehouse screens built for bad signal and gloves.
- POD and exception on the phone
- Works on patchy data
- Handover the next shift can open
Use cases
Jobs a fleet owner will pay for
Stop the 'where is my shipment' flood
Pilot updates on the lane that hurts most. Expand when inbound calls drop.
- One lane, one customer set
- Status from the truck, not a desk guess
- Roll out when the call graph bends
Make the delay a calendar item
Exception with a spare plan, not a 2am panic.
- Owner on the delay
- Playbook before the SLA breaks
- Less 'come to the hub now'
Stop padding the trip plan
Give dispatch one stock and capacity number they will actually use.
- Hub-to-hub visibility
- Vehicle and SLA on the assignment
- Fewer empty kilometres
Kill the Sunday MIS
Exceptions to the phone, not a 40-tab workbook.
- Live holds and failed attempts
- Shift handover in the system
- Meeting starts with facts
Recommended services
Where to start in our practice
Why it matters
Why fleets stay with us
We talk lanes, not 'visibility'
If we can't name the hub and the failed attempt, we don't belong in the kickoff.
- OTIF and cost per trip
- Exception age
- No buzzword kickoff
We plug into the TMS you have
A tower that lives beside the TMS is a toy. We wire it in.
- No rip-and-replace as the pitch
- Warehouse + carrier + desk
- Pilot on one lane
Screens a driver will use
Heat, signal, shift change — not only an office laptop.
- Big targets
- Phone-first on the road
- Handover that survives the shift
You can point at a number
On-time, exception age, inbound calls — not 'AI adoption'.
- Baseline before we start
- One owner per metric
- Expand when it pays
FAQ
Logistics questions
Yes. Partner APIs, webhooks, and sync jobs are how we ship logistics work. We don't ask you to rip the TMS on day one.
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