Industries · Energy & Utilities
The crew left the site. Dispatch is still guessing.
Plutonic builds energy and utilities software for Indian operators — field jobs, asset history, and customer tickets tied to the systems you already run.
- Dispatch learns the job is done from a WhatsApp photo, not the work order
- The last inspection on that transformer is in a binder in another office
- Outage tickets bounce from call centre to field to 'someone will update later'
- SLA dashboards arrive after the window to send a crew has closed
Overview
What a utility actually needs from software
Challenges
If this is your week, keep reading
The crew is on site. The ticket is not.
Status lands late, so dispatch cannot see open jobs or which asset is actually being worked.
- Completion is a voice note at 7pm
- Photos never attach to the asset
- The next crew repeats the visit because the record is empty
The asset has a history. Nobody can find it.
Inspections, failures, and spare changes live in three systems and a shared drive.
- Maintenance plans from memory, not the last failure
- Serial numbers do not match the GIS pin
- Audit pack is reconstructed the night before
The customer called. Four teams own the ticket.
Outage and service requests bounce between call centre, field, and back office with no owner.
- Caller gets a different story each time
- Field does not see the original complaint
- Closure is 'resolved' with no evidence
Leadership sees last month's SAIDI
Reliability and SLA views arrive after the shift that could have acted has gone home.
- Open jobs hide in a spreadsheet
- Hotspots are a corridor conversation
- Someone rebuilds MIS from three exports
Solutions
What we put in the van and the control room
Solution 01
A job the crew can close on the phone
The mess
Dispatch and crews do not share timely status.
What we put in
Mobile work orders that track assignment, photos, and exceptions so dispatch sees the job while the crew is still on site.
- Checklist and photo on the asset, not in chat
- Offline capture where the network dies
- Exception list dispatch can act on today
Solution 02
One history for that asset
The mess
Inspection and failure data never form one record.
What we put in
Inspections, failures, and work against a single asset identity the planner and the crew both trust.
- Last visit, last failure, last spare
- GIS pin and serial in the same record
- No binder as the source of truth
Solution 03
A ticket with an owner before the second call
The mess
Customer requests stall across teams.
What we put in
Case workflows that route outage and service requests with SLA, status, and an update the caller can see.
- One owner, one clock
- Field sees the original complaint
- Closure with evidence, not a status flip
Solution 04
Exceptions while the shift can still move
The mess
Leaders decide on delayed reports.
What we put in
Open jobs, SLA risk, and asset exceptions for ops — a list, not a vanity dashboard.
- District phone, not a war-room TV only
- Jobs aging past the SLA
- Handover the next shift can open
Capabilities
What we actually build for energy & utilities
01
Field work-order apps
Jobs, photos, and checklists a crew can finish in gloves, with offline capture where coverage dies.
- Phone in the van
- Photo on the asset
- Sync when the signal returns
02
Dispatch & scheduling
Assign by skill, location, and priority with a status handoff dispatch will trust.
- Who is free, who is close
- Priority that is not a shout
- Live open-job list
03
Asset & maintenance records
Inspections, failures, and planned work against one identity.
- History on the pin
- Spare against the job
- Plan from last failure, not memory
04
Customer request portals
Outage updates and self-serve status that cut the second call.
- Ticket the caller can track
- Status without the IVR loop
- Less call-centre pile-up
05
Evidence packs as work happens
Photos, checklists, and sign-off captured on the job for the audit, not reconstructed later.
- Evidence on the work order
- Named closer
- Pack you can pull in minutes
06
Integrations that respect OT
Connect enterprise and field tools without opening the operational network carelessly.
- IT workflows around OT
- No SCADA rip-and-replace
- Access with a fence
07
Ops reliability views
Backlog, SLA risk, and hotspots for the person who can send a crew.
- Aging jobs
- Repeat-visit assets
- Role-based, not one TV
08
SOP assistants with a citation
Answers over approved procedures, with access control and a log — not a chatbot guessing.
- Approved SOP only
- Citation on the answer
- Human when the procedure is unclear
Use cases
Jobs an ops lead will pay for
Close field jobs in one visit
Crew and dispatch share status from assignment to photo close-out.
- One district first
- Photo on the asset
- Fewer repeat visits
Plan maintenance from the last failure
Inspection and breakdown history on the asset before you raise the next job.
- One asset class
- History the planner opens
- Less 'we were just there'
Cut the second customer call
Publish ticket status and route work before complaints stack.
- Owner on the ticket
- Update the caller can see
- SLA clock visible to ops
Stop reconstructing the audit pack
Collect evidence as the crew works, not the night before the inspector.
- Checklist on the job
- Named closer
- Pull the pack in minutes
Recommended services
Where to start in our practice
Why it matters
Why energy & utilities teams stay with us
We talk work orders, not smart-grid theatre
If we cannot name the crew, the asset, and the SLA, we do not belong in the kickoff.
- Time-to-close
- Repeat visits
- No buzzword kickoff
We do not touch your control system for sport
Field and enterprise workflows around OT — not a pitch to replace SCADA.
- Fence on the network
- Pilot one district
- Rollback that ops will accept
Screens a lineman will use
Phone, gloves, dead coverage — not only a control-room laptop.
- Big targets
- Offline when the tower dies
- Close-out that dispatch can see
You can point at a number
Job close time, SLA misses, repeat visits — not 'digital ops'.
- Baseline before we start
- One owner per metric
- Expand when it pays
FAQ
Energy & Utilities questions
Yes. Access, hosting, and integration rules are part of the first architecture pass, not a later surprise.
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