Industries · Automotive
The enquiry is in WhatsApp. The stock is in the DMS.
Plutonic builds automotive software and AI for dealers, OEMs, and suppliers — sales, service, parts, and quality tied to the DMS and plant systems you already run.
- Your sales manager is chasing a variant that stores already sold this morning
- The bay is waiting on a part that the counter swears is on the shelf
- Warranty claims sit in Excel until someone has a free Saturday
- OEM reports are a Sunday merge of three exports and a WhatsApp photo of the board
Overview
What a dealer or plant actually needs from software
Challenges
If this is your week, keep reading
The customer knows the stock before you do
Leads, variants, and financing live in three tools while the floor runs on guesswork.
- Sales promises a colour that the yard already moved
- Finance status is a phone call, not a field on the enquiry
- Follow-ups die in WhatsApp when the RM is on leave
The bay is busy. The job card is not.
Bookings, parts, and warranty never share one RO from gate to invoice.
- Technician starts without a parts check
- Customer status is a shout across the workshop
- Warranty paperwork starts after the car has left
Quality shows up at the dealer, not the line
Defects and supplier NCRs move downstream before anyone owns the hold.
- No photo or reason the next shift can use
- Supplier gets an email, not a structured NCR
- Containment starts after the batch is on trucks
Head office decides on last week's MIS
Sell-out, service load, and incentives lag by days of spreadsheet merges.
- Campaigns run on stale stock
- Bay utilisation is a monthly argument
- Someone rebuilds the OEM pack every Friday night
Solutions
What we put in the showroom and the bay
Solution 01
Live stock the RM will actually quote
The mess
Enquiries and yard stock never share one picture.
What we put in
CRM and inventory that sync variants, availability, and follow-ups so sales work from live stock, not a morning printout.
- Enquiry tied to the VIN or variant on the yard
- Timed follow-ups the RM cannot bury in chat
- No 'let me check with stores and call you back'
Solution 02
One RO from booking to invoice
The mess
Service, parts, and warranty operate as three islands.
What we put in
Job cards, parts status, and claim routing in one workflow — with a phone the bay and counter will open.
- Parts reserved against the job, not guessed
- Customer sees status without calling the SA
- Warranty pack attached to the RO, not a later email
Solution 03
Catch the defect before the truck
The mess
NCRs start after the vehicle or component has already moved.
What we put in
Inspection assist and hold ownership on the lot — vision where it fits, a person on the call that matters.
- Checkpoint with a photo and a reason code
- Hold the supplier can answer in the record
- Containment before packing, not after a dealer complaint
Solution 04
Numbers while the dealer is still open
The mess
Leadership finds out on Monday what the weekend already sold.
What we put in
Sell-out, bay load, and pipeline from the systems you run — not a weekly Excel rebuild.
- Principal phone, not a 20-tab MIS
- Exception list: aged ROs, missing parts, dead leads
- OEM pack that is a feed, not a Friday night merge
Capabilities
What we actually build for automotive teams
01
Dealer CRM the floor will use
Capture, score, and route enquiries with a next action the RM cannot ignore.
- Showroom and digital in one queue
- Follow-up with a clock on it
- Stock context on the lead
02
Service & workshop workflows
Bookings, job cards, and technician queues designed for a busy bay, not an office laptop.
- RO the SA and fitter share
- Status the customer can see
- Works with grease and noise
03
Parts & warranty ops
Claims and parts requests that cut the phone-tag with OEM and supplier.
- Claim on the RO
- Parts request with a status
- Less 'we will check and revert'
04
Quality & NCR systems
Inspection, containment, and supplier reply in one trail.
- Hold against the batch
- Photo and reason code
- Supplier portal, not inbox ping-pong
05
Vision assist at the checkpoint
AI review on defined stations, with a human override on the calls that ship.
- Station-level, not after FG
- Human on critical SKUs
- Tied to the hold, not a side app
06
OEM & DMS integrations
Connect dealer systems and OEM portals without a brittle CSV ritual.
- DMS you already pay for
- No rip-and-replace as day one
- Reports from the live system
07
Owner apps that cut the call centre
Service booking, status, and reminders the customer uses instead of calling the SA.
- Book from the phone
- RO status without a chase
- Less front-desk noise
08
Ops dashboards people open
Pipeline, bay utilisation, and exceptions for the principal and the plant lead.
- Aged ROs and dead leads
- Parts shortages
- Role-based, not one TV for everyone
Use cases
Jobs a dealer principal will pay for
Raise showroom conversion on one brand first
Every enquiry visible, timed follow-ups, live inventory. Expand when the close rate moves.
- One location, one brand
- No buried WhatsApp leads
- Roll out after the funnel bends
Shorten RO turnaround
Give bay and parts one workflow from booking to invoice.
- Parts against the job
- Customer status without a call
- Fewer cars sleeping in the yard
Contain quality before the dealer sees it
Route defects and supplier issues with an owner before they multiply.
- Hold on the lot
- NCR the supplier answers
- Less 'the customer found it'
Kill the Sunday OEM pack
Sell-out and service load from operational feeds, not a merge.
- No Friday export ritual
- Numbers the OEM will accept
- Meeting starts with facts
Recommended services
Where to start in our practice
Why it matters
Why automotive teams stay with us
We talk job cards, not platforms
If we cannot name the RO, the variant, and the NCR, we do not belong in the kickoff.
- Bay cycle time
- Conversion and OTIF
- No buzzword kickoff
We plug into the DMS you have
AI that lives beside the dealer system is a toy. We wire it in.
- No rip-and-replace as the pitch
- Showroom + plant
- Pilot on one dealer or line
Screens a technician will use
Bay, counter, and yard — not only a head-office browser.
- Big targets
- Phone-first on the floor
- Handover that survives the shift
You can point at a number
Conversion, RO hours, containment speed — not 'AI adoption'.
- Baseline before we start
- One owner per metric
- Expand when it pays
FAQ
Automotive questions
Yes. Most projects integrate with the dealer or plant systems you already run rather than forcing a rip-and-replace.
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